Shipping & Returns

We provide shipping for our Pixelhobby Kits to anywhere in the world.

To estimate shipping costs, once you add items to your shopping cart, under the cart you will see a table to estimate shipping costs. Just enter your country, state and postcode and it will quote the shipping costs for you. Please note there is an additional low order fee of $5.00 for orders totalling $15.00 or less (before shipping) for our International customers, this is due to the high postage costs still charged on small items.

Kits are posted from Australia within 2-3 business days of the completed order. Please allow up to 5 business days for kits to arrive to a destination in Australia. For international customers please allow 2-3 weeks for kits to arrive. Should there be any delay in this process, for example, if we are waiting for supplies to be shipped, we will advise you by email immediately.

We will email a tracking number to you once your purchase is posted.

We offer free shipping to orders over $1000.00US. This is a large amount, however if you live internationally and either purchase numerous kits up to this value for yourself or get some friends together to make a bulk purchase, this will mean significant savings for you.

For international customers we have not charged GST or VAT. You may be charged this also as an extra cost to you upon receipt of your goods depending on the laws in your country. We do not pay this amount for you.

Please make sure when you place your order that your email address & postal address are correct at checkout. Should your payment go through and you notice the shipping details are incorrect please contact us immediately.

Returns Policy: If you make a purchase and decide you no longer wish to proceed with the purchase, before the goods are sent out, then you will be refunded in full. If the goods have already been sent then you will need to return them in full, undamaged, within 30 days of receiving them and you will pay for the return postage. A refund will be issued to you for the purchase, less the cost of postage and handling in sending them to you.

Should your kits be damaged or faulty or missing parts on arrival please contact us so we can assist you.

If you have any question or concerns which are not addressed on this page, please do not hesitate to Contact Us.

Also see our Payment Information page for more payment information HERE

and our General Information & instructions page for more information about Pixelhobby HERE

and our Pixelhobby Software page for more information about the app for custom designs HERE