Payment Information

How does this website work?
- Browse the website and add items to your shopping cart as you browse.
- When you have finished adding items to your cart, if you wish to see how much the shipping costs are, under the cart you will see a table to estimate shipping costs. Just enter your country, state and postcode and it will quote the shipping costs for you. Click on checkout and you will be prompted to login to your account, if you are a returning customer. Or you will open a new account if you are a new customer. By having an account this will allow you to track your orders.
- Then you will be prompted to complete the checkout with your payment. If you select payment with Paypal your payment is processed immediately. If you pay with a Visa or Mastercard on our website your payment is processed within 24 hours, we will email a receipt to you to confirm we have received your order and payment.

Please note if you are a returning customer you must logon with the email address and password you used to create your account, if you have forgotten your password click on the words forgot your password on the logon screen and a new password will be emailed to you.

You can log in to your account at anytime and change your email or postal address if required. You must first logon with your old email address you used to set up your account then click on my account at the top and you will see the links to change your account information.

Payment Options
We have three methods of payment.

1. Credit Cards
We accept Visa and Mastercard payments on our website. We have a secure SSL certificate on our payment screen and your credit card details are encrypted. These payments are processed manually within 24 hours in Australian dollars, however the equivalent at the current exchange rate will be deducted from your card in your currency, this amount will be the same or as close as possible to your quoted amount in your currency.

2. Paypal
We accept secure payments online through Paypal, who we have been using for 10 years without incident.You do not have to have a Paypal account to pay through them. When you select paypal for payment and confirm your order you will will be prompted to either logon to your paypal account or just pay through paypal to us, just select that you do not have a paypal account.These payments are processed instantly.

3. Cheques/Money Orders
We understand you may prefer not to pay online. We also accept payment by personal cheques, bank cheques(bank drafts), direct bank transfer and money orders (only Australian Money Orders, we cannot accept money orders or postal orders from outside Australia). We can also accept fax and mail order payments with Visa or Mastercard. Please note if you pay with a cheque which is not in Australian dollars you will need to add an additional $10.00AUD to the amount on your cheque for the conversion fee. Please also note we will not post kits until personal cheques are cleared. Australian cheques take 3 business days to clear, however cheques in other currencies can take around 28 business days to clear so it would be much quicker to post a Bank Cheque in Australian dollars or do a direct bank transfer.

To pay by fax or mail order
1. First add the products you would like purchase to your shopping cart, once you have all the items you would like to buy, click on checkout.
2. Either login if you already have an account or create an account. Then check your order and select payment method as Check/Money Order.
3. Continue to checkout, review your order and confirm your order.
4. You will not receive any kits until payment is received. You will receive an email for your order, you can either print this email or go to your account and view your order and print that page to send with your payment.
5. If you wish to pay by direct bank transfer please email us and we will provide the bank account details to pay into, your order number will be used as your reference.
6. To pay with Visa or Mastercard please write the following details on your order form. Your credit card number, expiry date, name on the card and 3 digit security number on the back of your card above the signature box. The address to post your payment to is on your order. To fax your payment please fax to 61 2 43522248 (you will need another number in front to dial out of your country, please consult your directory)
7. Once your payment is received and cleared we will process your order, email a receipt to you and post your items to you.

If you have any queries about ordering or if you would prefer to pay another way please Contact Us

GST Information
Please note when we became a registered business for GST we have made the decision not to increase our prices for our Australian Customers, therefore the prices for Australian Customers remain the same as prices for Customers outside of Australia. We will be absorbing the costs of GST.
All prices on our website are to be considered GST inclusive for Australian Customers. If you are a business that is registered for GST and you require a GST tax invoice for your payment please advise us and an invoice will be issued to your email address for you.
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