Shipping & Returns

We provide shipping for our Pixelhobby Kits to anywhere in the world.


To estimate shipping costs, once you add items to your shopping cart, under the cart you will see a table to estimate shipping costs. Just enter your country, state and postcode and it will quote the shipping costs for you. Please note there is an additional low order fee of $5.00 for orders totalling $15.00 or less(before shipping) for our International customers, this is due to the high postage costs still charged on small items.

Kits are posted from Australia within 2-3 business days of the completed order. Please allow up to 5 business days for kits to arrive to a destination in Australia. For international customers please allow 2-3 weeks for kits to arrive. Should there be any delay in this process, for example, if we are waiting for supplies to be shipped, we will advise you by email immediately.

Smaller Kits are sent through Australia post by regular mail, not couriers. If it is a large order we will send the order by registered mail or we may use a courier.

We offer free shipping to orders over $1000.00US. This is a large amount, however if you live internationally and either purchase numerous kits up to this value for yourself or get some friends together to make a bulk purchase, this will mean significant savings for you.

For international customers we have not charged GST or VAT. You may be charged this also as an extra cost to you upon receipt of your goods depending on the laws in your country. We do not pay this amount for you.

Please make sure when you place your order that your email address & postal address are correct at checkout. If you are a regular Paypal user they may not have your current contact details. Should your payment go through and you notice the shipping details are incorrect please contact us immediately.

If you send a personal cheque with a mail order payment, please note we have to wait for this amount to clear in our bank before your order is shipped. Australian cheques take 3 business days to clear, however cheques in other currencies can take around 28 business days to clear so it would be much quicker to post a Bank Cheque in Australian dollars.

Returns Policy: If you make a purchase and decide you no longer wish to proceed with the purchase, before the goods are sent out, then you will be refunded in full. If the goods have already been sent then you will need to return them in full, undamaged, within 30 days of receiving them and you will pay for the return postage. A refund will be issued to you for the purchase, less the cost of postage and handling in sending them to you.

Should your kits be damaged or faulty or missing parts on arrival please contact us so we can assist you.

If you have any question or concerns which are not addressed on this page, please do not hesitate to Contact Us.

Back
Template designed by Sage Fish.com. Copyright © 2017 Pixelhobby Australia. Powered by Zen Cart